Returns & Exchange

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RETURN AND EXCHANGE

For local and international : At this moment, we do not accept any returns or exchanges but if you have any concerns, please email us at eve.thelabel@gmail.com

FAULTY POLICY

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 5 days after you receive your package. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

All returns will be subject to inspection. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached.  We are not responsible for packages that are lost during shipment.Returns received in worn condition cannot be accepted for exchange or return and will be sent back to you.

If you believe you have a faulty item, please e-mail eve.thelabel@gmail.com immediately for further instructions. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.(We will repair any faulty item or replace it with the same product, subject to availability. If neither option is possible, then a full refund will be given. Original shipping charges are non-refundable ).We reserve the right to deny or refuse full refund based on the returned condition.

 

INCOMPLETE | INCORRECT ORDERS

In the event a product is delivered in damaged condition a full return or exchange will be processed.

If you have received an item in error, or are missing an item from your order, please contact customer service with the order confirmation number and the style code of the missing or incorrect items. Our team will review the information and correct delivery errors free of charge.

REFUND
  • Eve does not offer refunds due to change of mind.We will only offer a refund if the item is faulty beyond repair or out of stock.
  • All sale items are final and cannot be refunded for any reason.
  • We will refund you the cost of your items in full if we receive your return within our return policy window. However, outside the Philippines, customs duties and sales taxes are non-refundable.
  • Refunds are issued in the original form of payment unless store credit is requested.
  • Once we receive your item, please allow 3-5 business days for your return to be processed at our factory and then 7-14 business days for your bank to post the refund to your account.  We’ll send you an email when our team has processed your refund.