Terms and Conditions

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 OVERVIEW

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

LAST UPDATED August 17 , 2017

 

This website is operated by Eve. Throughout the site, the terms “we”, “us” and “our” refer to  Eve Design Studios/ Eve the Label / Swim by Eve. We offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

GENERAL CONDITION

  • We must receive your full payment of your order before it can be accepted. Once payment has been received and cleared in our bank account we will confirm  your order by sending an email/text message. Our acceptance of your order brings into existence a legally binding contract between us.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • We reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time.
  • We reserves the right to withdraw any products from the website at any time.
  • We shall not be liable to anyone for withdrawing any products from the website or for refusing to process an order.
  • We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer, monitor and factory fabric supply. (Female pyjama and male  pyjama set may vary in shade depends partly on fabric supply.)
  • All sale Items, Swimwear ,Intimates and Gift Card purchases are FINAL SALE and cannot be returned . Any item that is returned without approval will have a restocking fee of 30% of the original item price.
  • All sale items are final and cannot be refunded for any reason.
  • Any purchases made on weekends and public holidays are processed on the next business day.The following holidays are observed:

National Regular Holidays List for 2017 – Philippines

New Year’s Day  –  January 1, 2017 (Sunday)
Araw ng Kagitingan – April 9, 2017 (Sunday)
Maundy Thursday – April 13, 2017 (Thursday)
Good Friday – April 14, 2017 (Friday)
Labor Day – May 1, 2017 (Monday)
Independence Day – June 12, 2017 (Monday)
Eid’l Fitr – June 15, 2017 (Friday)
National Heroes Day – August 28, 2017 (Monday)
Eidul Adha – September 1, 2017 (Friday)
Bonifacio Day – November 30, 2017 (Thursday)
Christmas Day – December 25, 2017 (Monday)
Rizal Day – December 30, 2017 (Saturday)

Nationwide Special (Non-Working) Holidays List – Philippines

Additional special (non-working day) – January 2, 2017 (Monday)
Chinese New Year – January 28, 2017 (Saturday)
EDSA Revolution Anniversary  – February 25, 2017 (Saturday)
Black Saturday – April 15, 2017 (Saturday)
Ninoy Aquino Day – August 21, 2017 (Monday)
Additional special (non-working) day – October 31, 2017 (Tuesday)
All Saints Day – November 1, 2017 (Wednesday)
Last Day of the Year – December 31, 2017 (Sunday)

AVAILABILITY

We will endeavour to dispatch your order as quickly as possible. The items will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you through e-mail / text message  within 2  business days of receiving your order.

CANCELLATION

BY YOU:

  • If you need to change or cancel your order, please contact us immediately.  Once our warehouse has processed your order we cannot make any changes.
  • Custom-made/ Custom size / monogrammed pieces  cannot be cancelled, returned or exchanged.

 

BY US:

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • One or more of the goods you ordered was listed at an incorrect price due to a typo-graphical error or an error in the pricing information received by us from our suppliers.
  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account as possible but in any event within 7-14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

Prêt-à-Porter

(Ready-to-Wear)

  • Shipment is scheduled 1-3 days after payment confirmation to allow processing time and can be expected within 7 days of your placing your order. (For international orders please allow 7-15 days ). Please note that we don’t ship during Sundays and Holidays.
  • All Sale Items, Swimwear ,Intimates and Gift Card purchases are FINAL SALE and cannot be returned. Any item that is returned without approval will have a restocking fee of 30% of the original item price.
  • Swimwear & intimates are non- returnable/exchangeable for health and hygiene purposes.
  • We should be informed within 24 hours upon receipt of item in case of any defects or concerns in order to process returns. Original shipping charges are non-refundable.
  • If you need to change or cancel your order, please contact us immediately.  Once our warehouse has processed your order we cannot make any changes.

 

Bespoke

(Custom-made)

  • Custom-made pieces cannot be cancelled, returned or exchanged. ( Customized pyjamas, robe and intimates )
  • Bespoke embroidery will take 7-15 working days (more or less depending on our order list.)
  • Custom size ( xl ,xxl ,xxxl ) ,Custom Color , Custom Size will take 7-15 working days (more or less depending on our order list.)
  • Orders can take up to 1-3 weeks to be hand made and delivered. This wait can sometimes be longer depending on how many orders are ahead of yours. Please feel free to contact us to check the status of your order.
  • Rush order- 3-6 working days – additional 1,000 on the total bill.
  • Dispatch time may vary and may incur delays up to, but not limited to, 28 business days (excluding weekends/ holidays) after sale to allow manufacturing time. The client will be informed of approximate dispatch time through email/ text message.

     

LIABILITY

  • If the items we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us through e-mail.Please address the problem within 10 working days of the delivered items.
  • If you do not receive goods ordered by you within 20/30 days of the date on which you ordered them and received the tracking number, we shall have no liability to you unless you notify us through email at eve.thelabel@gmail.com writing  the problem within 40 days of the date on which you ordered the items. If you notify a problem to us under this condition, our only obligation will be, at your option:

To replace or repair any goods that are damaged or defective.

To refund to you the amount paid by you for the items in question in whatever way we choose.

PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy. 

RETURN AND EXCHANGE

For local and international : At this moment, we do not accept any returns or exchanges but if you have any concerns, please email us at eve.thelabel@gmail.com

FAULTY POLICY

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 5-7 days after you receive your package. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

All returns will be subject to inspection. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached.  We are not responsible for packages that are lost during shipment.Returns received in worn condition cannot be accepted for exchange or return and will be sent back to you.

If you believe you have a faulty item, please e-mail eve.thelabel@gmail.com immediately for further instructions. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.(We will repair any faulty item or replace it with the same product, subject to availability. If neither option is possible, then a full refund will be given. Original shipping charges are non-refundable ).We reserve the right to deny or refuse full refund based on the returned condition.

Please note the following limitations:
Sale items, discounted items, swimwear,  lingerie  and Custom made orders are FINAL SALE!  They are NOT eligible for refund, exchange, or store credit. Shipping fees will not reimbursed for returned purchases.
  • Items must be returned within 7 days of purchase.
  • The following items are final sale, and cannot be returned:
  1. Special custom ordered items such as custom size, custom color and custom styles.
  2. Bodysuits
  3. Swimsuits
  4. Intimates / Lingerie
  5. Sale items
  6. Accessories

INCOMPLETE | INCORRECT ORDERS

In the event a product is delivered in damaged condition a full return or exchange will be processed.

If you have received an item in error, or are missing an item from your order, please contact customer service with the order confirmation number and the style code of the missing or incorrect items. Our team will review the information and correct delivery errors free of charge.

RETURN PROCESS FOR FAULTY / INCORRECT ITEM

Contact us at eve.thelabel@gmail.com to obtain a Return Merchandise Authorization (RMA) number within 10 days of shipment date. Returns will not be accepted without a RMA number.

We require a copy of the invoice to be included in return shipments to ensure accurate processing. Please note that Eve is not responsible for damage or lost to items returned during shipping.

RETURNING OR EXCHANGING:

( FOR FAULTY / INCORRECT / DAMAGED ITEMS ONLY )

  • Email us ateve.thelabel@gmail.com and enter the order number REPLACEMENT / FAULTY ITEM / INCORRECT  in the subject heading. In the email please list what you are returning or exchanging. Please also confirm the collection address and a contact number.
  • Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them.
  •  We can accept refunds or exchanges within 30 days of delivery.

REFUND

  • Eve does not offer refunds due to change of mind.We will only offer a refund if the item is faulty beyond repair or out of stock.
  • All sale items are final and cannot be refunded for any reason.
  • We will refund you the cost of your items in full if we receive your return within our return policy window. However, outside the Philippines, customs duties and sales taxes are non-refundable.
  • Refunds are issued in the original form of payment unless store credit is requested.
  • Once we receive your item, please allow 3-5 business days for your return to be processed at our showroom and then 5-14 business days for your bank to post the refund to your account.  We’ll send you an email when our team has processed your refund.

ORDER STATUS

You can view and track your order status by signing into your account and selecting purchase history.  You will also receive a shipping confirmation via email once the shipment has been completed. Please allow 24 hours for the carrier to update their records before you begin to track your order.

SHIPPING AND HANDLING

Please allow us 1-3 days after payment confirmation(confirmed and cleared in our bank account) to give us time to process and pack your order excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.

If for some reason you do not receive your purchase within 20/30 business days of placing your order and receiving your tracking number please email eve.thelabel@gmail.com with your full name and your order number. We will follow up on your purchase immediately.

If no one is available at the delivery address to sign and receive the item. We will notify you through e-mail/text message  for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.If the parcel are returned to us, a second redelivery charge will be incurred.

Domestic orders

-All standard domestic orders  typically arrive within 2-7  business days from shipped date. Once orders have been shipped, you will receive a tracking number via email/text message.

-Eve is not responsible for delays caused by the courier, stolen or damaged packages.
Free Shipping 2-7 Business Days (Timeguide reference only)
Standard Shipping : Flat Rate 2-5 Business Days ( Metro Manila ) | 3-7 Business days ( Provincial )  Philippines ( Metro Manila/ Provincial ) Php 190
Grab Express/Lite On the day shipping – within Metro Manila only. You’ll be the one who will book Grab. Price varies depends on time and location
LBC Upon Request – 1 day shipping Depends on the weight and location
International Orders

Shipping delivery dates and rates are based on region/country.  Eve is not responsible for delays caused by the courier, stolen or damaged packages, or any costs incurred by the courier or customs. 
But we will try to help you in coordinating with them and  give you the best customer care possible.


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International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Eve has no control over these charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges for customs clearance and to clear the package from customs.
Postal 10-15 days Initial payment Php 1800 : Depends on the weight, dimension and location we will email you if there’s an additional payment
Express Mail 5-7 days Initial payment Php 2500 : Depends on the weight, dimension and location we will email you if there’s an additional payment
International Express 3-5 days Initial payment Php 3800 : Depends on the weight, dimension and location we will email you if there’s an additional payment
  • International Orders can take up to 10-15 business days, and can take longer if they are held up in customs.
  • International shipping cost will change depending on the weight of your order. We will email the quoted price and weight after we receive your order.
  • Once your order has been shipped you will recieve an email notification with a tracking number.
  • Eve is not responsible for custom fees for orders shipped internationally.  These charges are determined by cost of merchandise as well as where the merchandise is produced.
  • Once the package is released to our shipping carriers we have no control over the time a package may take. Please keep in mind holidays, natural disasters and strikes may delay shipping times.

EMAIL NEWSLETTER

Our website operates an email newsletter program which is used to inform our subscribers about the products and services we offer. You can subscribe using our online automated process at your own discretion. We may manually process some subscriptions although we will always obtain your written agreement prior to completion.

Subscriptions are taken and held securely in compliance with the relevant laws, legislation and regulations. We do not pass any of your personal details to third parties.

The activities we track can include when you open our emails, forward the emails, click links within the email content, times, dates and frequency of activity (please note this is not a comprehensive list). We use this data to enhance future email newsletters and supply you with more relevant content based on your activity.

In compliance with all applicable laws, legislation and regulations, our subscribers are given the opportunity to unsubscribe at any time through our automated system. This process is detailed at the footer of each email newsletter. If an automated un-subscription system is unavailable, we will provide clear instructions to follow so you can successfully unsubscribe from our email newsletters.

CHANGES

  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  • Eve reserves the right to make amendments to our Privacy and Cookies Policy at any time without notificationPlease read Privacy and Cookies Policy on a regular basis to ensure you have full understanding of our procedures.

FORCE MAJEURE

EVENTS BEYOND OUR CONTROL |

Eve shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, Natural disaster, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Eve shall be entitled to a reasonable extension of its obligations.

COPYRIGHT | INTELLECTUAL PROPERTY

  • All contents , including copyright, in this website are owned by or licensed by Eve Design Studios. Any use of this website or its contents,  is prohibited without permission .You agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
  • No use of trademarks, service marks or photography is to be used without prior written consent from Eve.  Eve is willing to allow to share photography although only is credit is given in form of a link to our website  www.evethelabel.com or to any social media accounts. 

GOVERNING LAW

These Terms and Conditions shall be governed by, and construed in accordance with the laws of Philippines. Any legal action arising from these Terms and Conditions initiated by a party shall be brought exclusively in the proper courts of Quezon City, Metro Manila, and the prevailing party shall be entitled to reasonable attorney’s fees.

CONTACT US

We are always here to help you. If you have any questions about our Terms and Condition and the practices outlined within this, please contact us via email on eve.thelabel@gmail.com